Semveta Return & Refund Policy

Greetings from Semveta,

We value your satisfaction with our products above all, as it's essential to your experience with us. In this section, we detail our return, exchange, and refund policies to maintain transparency and ensure that you have a clear understanding of the process.

Despite our efforts to provide the highest quality products, we recognize that there may be times when you might need to return or exchange an item. Whether due to a product issue or a change of heart, we are here to facilitate a smooth and understanding returns process.

We appreciate your trust in us and are dedicated to addressing any concerns promptly and to your satisfaction. Please review our policies below to ensure a hassle-free experience.

Cancellation Policy

At Semveta, we understand that your plans might change and we accommodate your need for flexibility. Should you need to cancel an order before it has been shipped, we offer a straightforward process to assist you.

Order Cancellation Before Shipping

If you decide to cancel an order before it has been shipped, please follow these steps:

1. Contact Customer Support: Immediately contact our customer support at support@semveta.com with your order details and your intent to cancel.
2. Confirmation and Refund: We will review your cancellation request, and if your order has not yet been dispatched, we will confirm the cancellation and process a refund to your original payment method within a reasonable timeframe.

Important Points:

• Cancellation requests must be submitted before the order is dispatched.
• We urge you to contact customer support promptly to ensure the best possibility of halting your order prior to shipment.

60 Day Money Back Guarantee

We understand it's challenging to fully trust a product by description alone. That's why we proudly back your first purchase with a 60-day money-back guarantee.

How to Claim Your Money Back:

1. Purchase Directly: Only purchases made directly from our official website, semveta.com, are eligible for this guarantee.
2. Contact Us: If you are not completely satisfied with your purchase, email us within 60 days from the purchase date. Please use the same email chain from your purchase confirmation to submit your money-back request.
3. Return Instructions: We will provide you with the necessary details to return your purchase.
4. Condition: Please return the item with no more than 20% used to qualify for a refund.
5. Refund Process: Upon receipt of the returned item, we will refund the full purchase price to your original payment method.

Please note that our 60-day money-back guarantee applies only to your first order of each product. Subsequent orders or items returned more than 20% used will not be eligible for a refund.

Refunds Due to Shipping Errors

Semveta is not responsible for lost orders due to incorrect address information provided by the customer or for orders unclaimed or refused at delivery.

• Accuracy: Please double-check your shipping details when you place your order.
• Shipping Issues: For questions regarding packages lost in transit, please contact the shipping provider, as we only have access to the same tracking information provided to you.

For any further assistance or queries, please do not hesitate to contact our customer support team at support@semveta.com. We are committed to ensuring that your experience with Semveta is as enjoyable and satisfying as possible.